The welfare agency (DWI) has mistakenly sent about 290 social assistance recipients a letter threatening to cut their benefits, because they would have failed to submit their monthly income statement.
One of the regional DWI offices recently moved to the Weesperstraat. The new office does not yet have a grey letterbox in which to deposit the income statement. Many statements ended up in letterboxes at the old DWI offices or in the regular mail. The people involved will receive an apology.
The Client Advisory Council has advised the DWI to abolish the monthly statements and to require clients only to submit a form when their situation has changed. The DWI is considering adopting the suggestion.
Source: Client Advisory Council / Werkwoord. Image: DWI Polderweg
Tags: Amsterdam, Welfare Agency
